HandmadeinVermont.com has no restocking fees when you return items following the steps in the RETURN POLICY page (CLICK HERE to view). We also guarantee that all of our products are returnable within 90 days except custom items, made to order chandeliers (19-series) and contract orders. Items must be in their original packaging and never previously installed or have wires cut. CLICK HERE for return directions and more information.
ORDER CANCELATIONS AND DELIVERY REFUSALS
Customers will be responsible for all FedEx refusal charges and returned freight charges on orders refused for delivery. Orders that have allocated at the factory are considered "shipped" and must be accepted and returned by the customer according to our return guidelines to get a full refund. Returned shipping costs on refused orders will be deducted from the refund given the customer.
|No sales tax on orders shipped out of the state of Vermont.|
|Lamp shade and glass orders without fixtures: A $20-$40 surchage (depending on itme size) will be charged on top of the regular price for lampshades and glass when ordered alone even if glass or shades are returned for another type. This is the result of the high cost of shipping via dimensional weight due to an increase in the price of oil.|
|A $40 handling charge will be charged for lamp shades and glass shades returned (swapped) for different colors.|
|Free FedEx Ground shipping on all items except Made-To-Order Chandeliers.|
|Get any Hubbardton Forge item in any of the six finishes. Items listes as "non stock finishes" may need an additional lead time of up to 14-20 days.|
|All items are shipped direct from Hubbardton Forge's Vermont warehouse to you.|
|In stock items generally ship in 24-48 hours. Items in production ship when ready, rarely exceeding 14-20 days.|
|Shades for lamps are quoted separately unless included.|
|Our natural iron finish (20) is a dull gray silver/pewter and not black like wrought iron. For a black wrought iron finish, please choose Hubbardton finish #10 (black).|
|HandmadeInVermont.com is not responsible for print errors.|
|HandmadeInVermont.com retains the right to refuse orders if we deem the buyer is sampling: mutliple purchases of the same item in different variations with the intent to return some of those items. Ordering items to sample or review. Or if the customer has exceeded an acceptable level of returned items.|
|Contract customers, please visit our Contract page by CLICKING HERE.|
|HandmadeInVermont.com is an independent Hubbardton Forge Dealer.
Our Vermont showroom is located at:
205 South Main Street, Wallingford, Vermont 05773.
We are 10 miles from the Hubbardton Forge Lighting Vermont factory.