HandmadeinVermont.com has no restocking fees when you return items following the steps below. We also guarantee that all of our products are returnable within 90 days except custom items, Made-To-Order cChandeliers (19-series) and contract orders. Items must be in their original packaging and never previously installed or have wires cut.
HandmadeinVermont.com retains the right to refuse orders if we deem the buyer is sampling: multiple purchases of the same item in different variations with the intent to return some of those items. or if the customer has exceeded an acceptable level of returned items.
To make returning your Hubbardton Forge items easy for you, please remember the following:
|Items must be shipped back in their original packaging. You pay for all return shipping.|
|A $40 handling charge will be charged for lamp shades and glass shades returned (swapped) for different colors.|
|Items must be insured against breakage. You'll be responsible for filing breakage claims with your shipper.|
|Please include a copy of your invoice that was mailed to you. We'll need that information to refund your money.|
|If wires have been cut, we will charge a $100 rewiring fee to prepare the product for resale. We do not accept returns of glass without the fixture.|
|You can get a shipping estimate for your returned items at:
|Send your items to the following address:
205 South Main Street
Wallingford, VT 05773