PHONE:
Toll-free in the US 1-877-201-8695
(7 days a week, 10am to 6pm Eastern Time)
Remember our gallery store is also a working studio and on rare occasions
your call will be forwarded to our voicemail system. Please leave your name,
phone number and a convenient time for us to return your call.
VIA MAIL: HandmadeinVermont.com
Box 310, Wallingford, VT 05773
VIA E-MAIL: sales@handmadeinvermont.com
METHOD OF PAYMENT: We accept Visa,
MasterCard, and American Express credit cards. Personal or business checks
drawn from U.S. Banks as well as money orders require time to clear before
goods are shipped. We will charge credit cards at the time the order is ready
to ship.*
* Hubbardton orders are generally made to order
and this vendor's order will be charged to your credit card during your online
tranaction and before item(s) is shipped.
SHIPPING: All in-stock items will be
shipped within three working days using UPS ground service or the U.S. Postal
service. We’ll notify you promptly if your order is delayed for any
reason. Remember, all of our items are crafted by hand, and sometime require
additional lead times. Great things take time.
If you need an order in a hurry, priority handling is
available for an additional charge. We will ship Next-Day Air or Second-Day
Air and will be happy to estimate the extra charges for this service. Please
call for information. At this time we ship only in the continental United
States.We use recycled packaging materials in our shipping. These include
reused boxes and Styrofoam peanuts. It’s good for the environment and
helps keep our shipping costs low. In certain circumstances, we’ll hand-deliver
our items at an additional charge. The type of service and cost must be worked
out prior to our accepting the order.
PLEASE NOTE: Hubbardton Forge items are returnable within 90 days. Some restrictions
apply. Details are located here.
Lamp shade and glass orders without fixtures: A $20 drop ship fee will be
charged on top of the regular price for lampshade and glass when ordered alone.
Click here to order Hubbardton
Forge products.
FREE GIFT
WRAPPING: Except for a few items too bulky
to gift-wrap, we’ll carefully wrap your gift in our own wrapping paper
tied with a beautiful ribbon. We’ll add a gift card printed with your
personal message as well. This is a free service intended to make your experience
with us even better. We guarantee you’ll be delighted with our work.
If you are not completely satisfied with your purchase, we’ll be happy
to arrange for the item to be returned for an exchange or
refund. We do ask you to carefully repack the item in its original packaging
and include a copy of the invoice plus a brief explanation of the reason for
the return. Items should be returned via the US Postal Service, insured mail.
Sorry, but shipping charges cannot be reimbursed.
RETURNS
SHOULD BE SHIPPED TO: HandmadeinVermont.com
205 South Main Street, Wallingford, Vermont 05773
SALES
TAX: A 6.0 % sales tax will be added for delivery
to Vermont addresses.
